PRIVACY AND COOKIES: General
The purpose of this statement is to explain to you what personal information we collect and how we may use it.
Nutrigenomic Medicine Ltd is committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the data protection legislation in the UK.
When you register, book or place an order on our website we ask you for your details. This allows us to contact you and fulfil your orders. If you do not want to disclose your information please do not register on the site or place an order.
We will only contact you with your consent. We do not sell, rent or exchange your personal information with any third party for commercial reasons, beyond the essential requirement for credit/debit card validation during purchase.
We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation.
We do not collect sensitive information about you except when you specifically knowingly provide it. In order to maintain the accuracy of our database, you can check, update or remove your personal details by contacting us in writing.
We use a technology called "cookies" as part of a normal business procedure. Cookies are small text files that are created by a web server and stored on your computer when you visit a website. Cookies are not executable code and can only be read by (you and) the website that created them. You can view and edit the cookies on your computer like any other text file using a text editor. The website that created the cookie can read the contents when you are at their website.
- for booking, payment and billing purposes
- to notify you of changes to the website
- to update you about new products/services
- to improve our products/services
- to conduct research
In order to process credit/debit card transactions, the bank or card processing agency may require to verify your personal details for authorisation outside the EEA (European Economic Area).Your information will not be transferred outside the EEA for any other purpose.
PRIVACY AND COOKIES: CHATBOT
Information Collection: We may collect personal information from you when you interact with our chat bot, such as:
1.1. User Provided Information: We may collect information you provide directly to us, including your name, email address, and any other information you voluntarily submit while using our chat bot.
1.2. Automatically Collected Information: When you use our chat bot, we may automatically collect certain information about your device, usage patterns, and interactions. This may include your IP address, browser type, referring/exit pages, operating system, date/time stamps, and clickstream data.
- Use of Information: We use the collected information for the following purposes:
2.1. Providing and Improving our Services: We use the information to operate, maintain, and enhance our chat bot services, including personalizing your experience, analysing usage patterns, and improving the functionality and performance of our chat bot.
2.2. Communication: We may use your email address to send you important updates, notifications, and promotional materials related to our chat bot. You can opt-out of receiving promotional emails at any time.
2.3. Security: We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
- Data Sharing: We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your information with trusted third-party service providers who assist us in operating our chat bot or conducting our business, subject to appropriate confidentiality obligations.
- Legal Compliance: We may disclose your information if required by law, regulation, legal process, or governmental request. We may also disclose information to protect our rights, privacy, safety, or property, or the rights, privacy, safety, or property of others.
- Children's Privacy: Our chat bot is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take appropriate steps to remove the information from our systems.
If you have any questions about privacy please contact us in writing at: email@example.com