The purpose of this statement is to explain to you what personal information we collect and how we may use it. 

Nutrigenomic Medicine Ltd is committed to protecting your privacy and maintaining the security of any personal information received from you.  We strictly adhere to the requirements of the data protection legislation in the UK.

When you register, book or place an order on our website we ask you for your details. This allows us to contact you and fulfil your orders. If you do not want to disclose your information please do not register on the site or place an order. 

We will only contact you with your consent. We do not sell, rent or exchange your personal information with any third party for commercial reasons, beyond the essential requirement for credit/debit card validation during purchase.

We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation.

We do not collect sensitive information about you except when you specifically knowingly provide it.  In order to maintain the accuracy of our database, you can check, update or remove your personal details by contacting us in writing.

We use a technology called "cookies" as part of a normal business procedure. Cookies are small text files that are created by a web server and stored on your computer when you visit a website. Cookies are not executable code and can only be read by (you and) the website that created them. You can view and edit the cookies on your computer like any other text file using a text editor. The website that created the cookie can read the contents when you are at their website.

Many websites use cookies to improve your browsing experience e.g. remember your log-in details, record which items you have selected to purchase, or even tailor what content is displayed depending on your preferences. Cookies can also be used to record 'analytics' data i.e. which web pages you visit, whether or not you arrived at the web page by clicking on an advertisement or an affiliated website. 

We use cookies for a number of purposes, including:

  • for booking, payment and billing purposes
  • to notify you of changes to the website
  • to update you about new products/services
  • to improve our products/services
  • to conduct research
All major browsers allow you to block cookies and delete those that have already been created on your computer, usually within the 'Tools' section of the browser. These tools allow you to specify which cookies you will accept by type and often by specific websites using an exception list e.g. you can block all cookies and then list the website from which you will accept cookies. There are also a wide choice of browser add-ins that you can install if you wish greater control over persistent cookies.

In order to process credit/debit card transactions, the bank or card processing agency may require to verify your personal details for authorisation outside the EEA (European Economic Area).Your information will not be transferred outside the EEA for any other purpose.


At Nutrigenomic Medicine, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect the data you provide when using our chat bot services. By using our chat bot, you consent to the practices described in this policy.

Information Collection: We may collect personal information from you when you interact with our chat bot, such as:

1.1. User Provided Information: We may collect information you provide directly to us, including your name, email address, and any other information you voluntarily submit while using our chat bot.

1.2. Automatically Collected Information: When you use our chat bot, we may automatically collect certain information about your device, usage patterns, and interactions. This may include your IP address, browser type, referring/exit pages, operating system, date/time stamps, and clickstream data.

  1. Use of Information: We use the collected information for the following purposes:

2.1. Providing and Improving our Services: We use the information to operate, maintain, and enhance our chat bot services, including personalizing your experience, analysing usage patterns, and improving the functionality and performance of our chat bot.

2.2. Communication: We may use your email address to send you important updates, notifications, and promotional materials related to our chat bot. You can opt-out of receiving promotional emails at any time.

2.3. Security: We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

  1. Data Sharing: We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your information with trusted third-party service providers who assist us in operating our chat bot or conducting our business, subject to appropriate confidentiality obligations.
  2. Legal Compliance: We may disclose your information if required by law, regulation, legal process, or governmental request. We may also disclose information to protect our rights, privacy, safety, or property, or the rights, privacy, safety, or property of others.
  3. Children's Privacy: Our chat bot is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take appropriate steps to remove the information from our systems.
  4. Changes to this Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or through other communication channels. Your continued use of our chat bot after the effective date of the revised policy constitutes your acceptance of the changes.
  5. Contact Us: If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at [contact email address].

By using our chat bot, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your info

If you have any questions about privacy please contact us in writing at: